1. The seller and order delivery
Asociaţia Culturală La Două Bufnițe, with its registered office at Piața Unirii no. 11, Timișoara, tax identification number (CIF) 42449693, and bank account IBAN RO31BTRLRONCRT0CY7738401 held at Banca Transilvania, legally represented by its President, Raluca Andreea Selejan, acting through Oana Maria Doboși, Vice President and authorized representative.
We deliver through FedEx to the European destinations enabled for the address provided. The charge, service and any estimate are shown in the summary before you submit the order. Availability for each country is checked at checkout.
We prepare and protect the books for transport. Estimates may vary during busy periods, on public holidays, or for locations with special schedules. You will receive updates using the contact details in your order.
The 250 lei free-delivery threshold applies only to destinations in Romania, after discounts and only where a delivery service is available. For other destinations, the charge follows the displayed option. For deliveries outside the EU, the buyer pays applicable customs duties, import taxes and clearance fees, which are not included in the displayed transport charge.
2. Right of withdrawal
If you purchased as a consumer, you may withdraw from the contract without giving a reason within 14 calendar days. The period begins on the day when you, or a person designated by you other than the courier, receives the product. If products from the same order arrive separately, the period begins when the last product is received.
The right of withdrawal applies within the limits of Romanian Government Emergency Ordinance no. 34/2014. Statutory exceptions apply only to products that genuinely fall within them and will be disclosed before purchase.
3. How to notify us of a return
Before the 14-day period expires, send a clear statement to contact@ladouabufnite.ro saying that you wish to withdraw. Include the order number, the name used for the order, the products being returned, and a phone number. You are not required to use a specific form.
We will confirm your request and send you the instructions and operational return address. Sending a parcel without this confirmation may delay its identification, but does not invalidate a withdrawal that was properly communicated on time.
4. Sending the products
Send the products without undue delay and no later than 14 days after the date on which you notified us of your withdrawal. The deadline is met if you hand the parcel to the courier before the 14 days expire.
Pack the books so they are not damaged in transit and include everything you received. Keep proof of shipment until the return is complete. Do not send cash-on-delivery parcels.
5. Return costs and condition of the products
The customer bears the direct cost of return shipping unless we sent an incorrect, non-conforming, or damaged product, or agreed otherwise in writing.
You may examine the product as you would in a bookshop. You are liable only for any diminished value caused by handling beyond what is necessary to establish the product’s nature, characteristics, and functioning.
6. Refunds
We refund the amounts received for returned products and, where required by law, the cost of standard delivery, without undue delay and no later than 14 days after being notified of the withdrawal. We do not refund the difference for a delivery method more expensive than the standard option offered.
We may withhold the refund until we receive the products or proof of shipment, whichever occurs first. We use the same payment method unless you have expressly agreed to another option that does not incur fees for you. For cash-on-delivery orders, we will request a bank account for the refund.
7. Damaged, incorrect, or missing products
If a parcel arrives damaged, note the issue on the courier’s document or refuse delivery where possible, and contact us as soon as possible with the order number and relevant photographs. If you received a different product or the order is incomplete, write to us before sending anything back so we can arrange the appropriate solution.
These recommendations help us resolve the matter quickly and do not limit your statutory rights concerning the conformity of goods.
8. Business orders
The statutory right of withdrawal described above belongs to consumers. For orders placed by legal entities or for professional purposes, acceptance of a return is determined separately by written agreement, without affecting any mandatory rights provided by law.