1. Who the seller is
Asociaţia Culturală La Două Bufnițe, with its registered office at Piața Unirii no. 11, Timișoara, tax identification number (CIF) 42449693, and bank account IBAN RO31BTRLRONCRT0CY7738401 held at Banca Transilvania, legally represented by its President, Raluca Andreea Selejan, acting through Oana Maria Doboși, Vice President and authorized representative.
In this document, “we,” “La Două Bufnițe,” or “the seller” means the Association identified above, while “you,” “the customer,” or “the buyer” means the person using the website or placing an order. You can contact us at contact@ladouabufnite.ro.
2. Using the website
You can browse the catalog and place an order without a customer account. Use the website lawfully, do not attempt to disrupt its operation, and do not use its content for commercial purposes without our written consent.
By submitting an order, you confirm that the information provided is correct, that you have the legal capacity to enter into the contract, and that you have read these terms.
3. Products, availability, and prices
Products are described as accurately as possible, but minor differences in color or edition may occur between the image and the copy delivered. Availability is based on recorded inventory and is checked again when you order.
Prices are shown in Romanian lei (RON) and include VAT. Delivery costs and the order total are shown before you place the order. In the event of an obvious pricing error or unavailability, we will contact you; we will not charge you, or we will refund any amount paid, for a product that cannot be supplied.
4. The order and formation of the contract
Submitting an order constitutes your offer to purchase the selected products. The automated registration message confirms only that the order was received. After checking inventory, the address, and payment, we will notify you that the order has been accepted and is being prepared or dispatched.
We may refuse or cancel an order for objective reasons, such as incomplete information, inability to validate payment, reasonable suspicion of fraud, or lack of inventory. We will inform you and, if you have already paid, initiate a refund.
5. Payment and invoicing
New FedEx orders are paid online through Stripe before dispatch. Cash on delivery is not available for FedEx.
Full card details are entered and processed by Stripe and are not stored by La Două Bufnițe. The invoice is issued using the information provided with the order and sent in the format permitted by applicable law.
6. Delivery
We deliver through FedEx to the European destinations available for the address provided at checkout. The cost and any delivery estimate are shown before you submit your order. Estimates may be affected by non-working days, local schedules or circumstances outside our control.
Please check the parcel upon delivery and tell us as soon as possible if it is damaged, incomplete, or contains a different product. This recommendation does not limit your statutory consumer rights.
The 250 lei free-delivery threshold applies only to destinations in Romania, after discounts and only where a delivery service is available. For other destinations, the charge follows the displayed option. For deliveries outside the EU, the buyer pays applicable customs duties, import taxes and clearance fees, which are not included in the displayed transport charge.
7. Withdrawal and returns
If you are a consumer, you generally have the right to withdraw from the contract within 14 calendar days after receiving the products, without giving a reason. The conditions, steps, costs, and refund process are described in the Delivery and Returns Policy.
8. Intellectual property
The website’s text, editorial selections, visual identity, photographs, and other materials are protected under applicable intellectual property laws. You may use them for personal reference; reproduction, adaptation, or commercial distribution requires the rights holder’s consent.
9. Liability and force majeure
We are not liable for delays or failures caused by unforeseeable and unavoidable events beyond our reasonable control. Nothing in these terms excludes or limits rights or liabilities that cannot be excluded by law.
Links to third-party services are provided for convenience. Those services operate under their own terms and policies.
10. Governing law and complaints
These terms are governed by Romanian law. We will try to resolve any disagreement amicably if you write to contact@ladouabufnite.ro. Consumers may also contact the Romanian National Authority for Consumer Protection or use statutory alternative dispute resolution mechanisms.
We may update this document when our services or legal requirements change. The version applicable to an order is the one available on the date the order is placed.